Q: Can we cancel if it looks like it is going to rain the day of our event?
A: Be careful to read the entire forecast. Most radio personnel do not say what time of day the rain will come or for how long. Most of the time it will not rain during the hours of your party. Call the day before and let us know that you are considering canceling your rental. If the forecast is for scattered showers, we recommend you still take the moon bounce and let the party go on. If the forecast is for rain all day, we typical recommend canceling.
Q: What do we do if it rains while the Moon Bounce is up?
A: If it rains, leave the moonbounce up. Once the rain slows down or stops, wipe down the inside of the Moon Bounce and let the kids back in. The kids do not care if it has rained - they just want to jump. Note: The vinyl gets very slippery when wet, so make sure it is dry.
Q: What is important to ask for when renting a moon bounce?
A: What size is the moon bounce? – Get the largest size that fits in your yard. The more room the kids have to bounce, the safer everyone is. A 15x15 moon bounce is recommended whenever possible.
A: How old is the moon bounce? – The newer units have better safety features, fire retardant vinyl, and re-enforced stitching. (If you rent a cheap moon bounce and it falls apart during your rental, you may be responsible for the expensive repairs.
A: What type of solution is used to clean the moon bounce? – What you want to hear is that they use a antibacterial disinfectant. If they do not know, they are not using one.
Q: What if it gets really windy outside?
A: The moon bounces must be shut off if winds exceed 15 mph. No exceptions.
Q: Is it alright to tip the delivery person?
A: Absolutely! These guys work hard spending their weekends setting up and taking down the equipment. If the delivery person does a good job, let him know. Tips range from $10 - $50 depending on equipment and difficulty of setup.
Q: What size Moon Bounce should I get?
A: Moon bounces typically come in 3 sizes for backyards – 11x11, 13x13, and 15x15. Get the largest size that fits in your yard. The more room the kids have to bounce, the less likely they are to bump or fall on each other. When renting one, make sure you know the size you are getting and make sure you do not pay the price of a 15x15 jump when you are ordering a less expensive 11x11 or 13x13 jump.
Q: Why do I have to rent for the day rather than the 3 - 4 hours I think I will need it for?
A: We used to do hourly rentals and found that almost all customers needed it longer. The party started later or guests showed up late and/or they did not get to use the moon bounce as much as they would have liked. It is very rare that we come to pick up a moon bounce after a full day and it is not being used to the last minute. Renting a moon bounce should be the least of your worries during the day of your event. Having it show up late or setup or taken down while your guests are there can be stressful and inconvenient.
Q: Do I need an attendant?
A: There must ALWAYS be someone supervising the moon bounce. The most important duties of an attendant are limiting the number of kids in the moon bounce at one time and making sure that the kids are all of similar size.
Q: What are the rules when using a Moon Bounce?
A: No food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, no Silly String or Sand.
Q: Can you set the Moon Bounce up on cement?
A: Yes, the Moon Bounce will be secured with sand bags rather than stakes. However, it is HIGHLY recommended that the Moon Bounce be set up on grass whenever possible. It is possible that someone could slip getting into or out of the moon bounce and hit the ground. The cement is unforgiving when this happens.
Q: Can you set the Moon Bounce up anywhere in my yard?
A: The Moon Bounce needs to be within 50 feet of an outlet. Longer cords can be used, but the blower will lose power, as the extension cord gets longer.
A: The ground should be as level as possible. Nothing more than an 8-inch difference in height from one end to the other. If there is more than that, the kids will end up bouncing down hill and bump into each other.